Our Services

We specialise in the professional management and administration of second charge mortgage portfolios.

Hampton Mortgage Servicing (“HMS”) was founded on the philosophy that the unique combination of features that shared equity loans possess (no/low interest, variable redemption amounts and second charge) requires a specialist, proactive management approach.

With the management team drawing on over 200 years’ of mortgage servicing experience between them, HMS has developed a comprehensive one-stop-shop servicing platform which encompasses data cleansing, portfolio valuation and portfolio/customer administration.

HMS has developed a unique CRM system to administer loans, track and communicate with borrowers and provide portfolio owners with a suite of tailored performance reporting.

Certain types of second charge loans have become regulated under the European Mortgage Directive and HMS is now fully approved to deal with the burgeoning compliance burden; we have a detailed understanding of how the Consumer Credit Act interacts with the second charge loans, and have a Consumer Credit Licence from the Office of Fair Trading. With the Financial Conduct Authority having taken over regulation in this space in April 2014, we have secured the appropriate full regulatory permissions and have a detailed understanding of the resulting regulatory changes. We are also DPA and AML registered.
We believe in being a service partner, not just a service provider, and offer a flexible fee package with a range of options to align our incentives to the objectives of portfolio owners.